Returns

Return Policy*

We will happily accept new, unworn merchandise with original packaging and tags within 14 days of delivery date. Customers may choose to return for refund as a Store Credit or to their original payment form. Refunds to the original payment form will be subject to a return shipping and handling fee of $8.00. Refunds to the original payment form and for Store Credit will be processed once merchandise is received.

If you wish to return your Custom Metal merchandise, please contact customerservice@moonandlola.com to process this return (our wholesale accounts should contact us at wholesale@moonandlola.com). All custom metal returns will incur a 20% restocking fee and refunds will be processed within 14 days of receipt.

Fine jewelry (14 karat, diamond, cubic zirconia styles) are final sale and not eligible for return or exchange.

Sale items are final sale and not eligible for return or exchange.

Moon and Lola is not responsible for errors made by the customer when entering personalization for custom items. Moon and Lola does not change the order of the initials entered during the order process. It is the customer’s responsibility to confirm the initials/name/text are displayed as they wish for them to appear on the product being ordered prior to completing the transaction.

You will receive an order confirmation email shortly after placing your order. Please take this opportunity to confirm all order details are correct. Should you notice anything that needs to be adjusted in your order, please contact us IMMEDIATELY - by 9am EST the following business day - at customerservice@moonandlola.com and we will do our best to accommodate these adjustments.

EXTENDED HOLIDAY RETURN POLICY: You will have until January 15, 2019 to return any non-custom item purchased during the holiday season (October 1st, 2018  through December 25, 2018).

Return Process

Should you need to return or exchange a Moon and Lola item, please click here to begin the process.  Please allow 2 business days for your return to begin processing. We are a small but mighty team and appreciate your patience!

Once you receive your return packing slip and shipping label, please re-pack the merchandise in the same manner it was received, such as a corrugated cardboard box or a jewelry box within a bubble mailer. Please do not use a flat envelope, as it will cause damage to the jewelry. Moon and Lola is not responsible for damage to returned merchandise due to inadequate packaging.

Upon receipt, we will gladly issue your refund minus the return shipping and handling fee of $8.00 or return to Store Credit.

Click here to fill out a returns request form

* For Returns and Exchanges Policy for Retailers click here

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