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Returns and Exchanges

Returns and Exchanges*

At Moon and Lola, we take great pride in the quality and craftsmanship of our products. Attention to design, materials and construction are our top priorities.

We will happily accept new, unworn merchandise with original packaging and tags accompanied by a receipt within 14 days of delivery date. Once merchandise is received, refunds will be credited in the original payment form minus the original shipping cost and a $6.00 restocking fee. Personalized and custom merchandise returns will incur a 20% restocking fee. Please allow 14 days for refunds to be processed.

Fine jewelry (14 karat, diamond, cubic zirconia styles) are final sale and non-returnable.

Sale items are final sale and non-returnable.

Moon and Lola is not responsible for errors made by the customer when entering personalization for custom items. Moon and Lola does not change the order of the initials entered during the order process. It is the customer’s responsibility to confirm the initials/name/text are displayed as they wish for them to appear on the product being ordered prior to completing the transaction.

Once you have placed an order through our website, you will receive a confirmation email. Please take this opportunity to confirm that all order details are correct. Should you notice that the personalization was entered incorrectly, contact us IMMEDIATELY at customerservice@moonandlola.com. Change requests must be submitted prior to 9:00 a.m. on the following business day.

EXTENDED HOLIDAY RETURN POLICY: You may return any non-custom item purchased during the holiday season through January 15th.

Fine Jewelry Items

Fine jewelry (14 karat, diamond, cubic zirconia styles) are final sale and non-returnable.

Sale Items

Sale items are final sale and not eligible for return or exchange.

Return Process

Should you need to return or exchange a Moon and Lola item, please click here to fill out a returns and exchanges request form. Once your request is processed you will recieve an email with further information on how to proceed.

Please re-pack the merchandise in the same manner it was received, such as a corrugated cardboard box or a jewelry box within a bubble mailer. Please do not use a flat envelope, as it will cause damage to the jewelry. Moon and Lola is not responsible for damage to returned merchandise due to inadequate packaging.

Upon receipt, we will gladly exchange the item or issue a merchandise credit minus the cost of shipping. Moon and Lola is not responsible for the shipping and handling costs for returned orders.

Click here to fill out a returns and exchanges request form

* For Returns and Exchanges Policy for Retailers click here

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