At Moon and Lola, we take great pride in the quality and craftsmanship of our products. Attention to design, materials and construction are our top priorities.
Please note that all custom items, including personalized metal and acrylic monogram and initial products, as well as all other special-order items are NON-REFUNDABLE, NON-RETURNABLE, and NON-EXCHANGEABLE.
Moon and Lola is not responsible for errors made by the customer when entering personalization for custom items. Moon and Lola does not change the order of the initials entered during the order process. It is the customer’s responsibility to confirm the initials/name/text are displayed as they wish for them to appear on the product being ordered prior to completing the transaction.
Once you have placed an order through our website, you will receive a confirmation email. Please take this opportunity to confirm that all order details are correct. Should you notice that the personalization was entered incorrectly, contact us IMMEDIATELY at firstname.lastname@example.org.
Moon and Lola wants you to be completely satisfied with your purchase.
If you are dissatisfied with your non-custom item for any reason you may return the item within 14 days of delivery in exchange for a Moon and Lola merchandise credit or a new item of equal or lesser value. Returned items must be unworn and unused and in pristine condition with the original packaging and tags.
EXTENDED HOLIDAY RETURN POLICY: You may return any non-custom item purchased during the holiday season through January 15th.
Sale items are final sale and not eligible for return or exchange.
Return ProcessShould you need to return or exchange a Moon and Lola item, please click here to fill out a returns and exchanges request form. Once your request is processed you will recieve an email with further information on how to proceed.
Please re-pack the merchandise in the same manner it was received, such as a corrugated cardboard box or a jewelry box within a bubble mailer. Please do not use a flat envelope, as it will cause damage to the jewelry. Moon and Lola is not responsible for damage to returned merchandise due to inadequate packaging.
Upon receipt, we will gladly exchange the item or issue a merchandise credit minus the cost of shipping. Moon and Lola is not responsible for the shipping and handling costs for returned orders.