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Thank you for shopping with Moon and Lola!

Before Submitting Your Order: Please confirm that all order details are correct and that you have contacted a Moon and Lola representative to answer any questions you may have BEFORE submitting your order. All orders are put into production as soon as you have submitted payment through our website and are unable to be altered.

Monograms: All monograms will be made in the exact letter order in which the initials are entered. We DO NOT rearrange the letter order of the monograms. The traditional monogram format is first name initial, last name initial, middle name initial.

Custom Character Strings:  We cannot produce products with profanity or profane connotations.

Discount Codes: Discount codes can be entered during checkout. Only one discount code can be used per order.  If you are having any problems or have questions, please contact customer service at 919-306-2257 or email customerservice@moonandlola.com.

An order confirmation will be sent to the email address provided once the order has been placed. Should you find an error in your order confirmation email please notify us immediately at customerservice@moonandlola.com.

*PLEASE NOTE that all custom items, including personalized metal and acrylic monogram and initial products, as well as all other special-order items are NON-REFUNDABLE and NON-RETURNABLE. Sale items are final sale and not eligible for return or exchange. Payment is obtained at the time the order is placed.

Order Processing Time

Custom metals ship approximately 3-5 weeks from the date the order was placed.

Custom acrylics ship approximately 1-2 weeks from the date the order was placed.

All Calypso collection pieces and engraved items ship approximately 2-3 weeks from the date the order was placed.

Mugs ship approximately 1 week from the date the order was placed.

Pillows ship approximately 1-2 weeks from the date the order was placed.

Non-custom stock jewelry and all non-Moon and Lola branded merchandise ship approximately 3-4 business days from the date the order was placed.

Expedited shipping does not affect the production time for custom items. If you wish to rush a custom item, please contact a customer service representative and know that a rush fee will be applied to your order and expedited shipping may need to be applied depending on the shipping location.

If your purchase is a gift and it will not arrive in time, please click here for a card enclosure stating that a custom M&L piece is on its way!

*PLEASE NOTE that all orders ship complete. All items on the order are subject to the longest production time on that order. (i.e. An order with one stock items and one custom item will ship when all items are complete, which could be 4-6 weeks from the date the order was placed.) If you wish to receive a non-custom stock item prior to a custom piece, please order the items separately.

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