Shipping For Our Retailers
Moon and Lola ships most orders via USPS and may change carriers at our discretion.
At the time your order is placed, you will receive a confirmation email with the order number. The day your order is shipped, we will email you a shipping notification, which will include the tracking number.
Expedited shipping options (2 Day air, etc) apply only to transit time and does not speed up the listed production time of an order. Should you wish to rush an item so that you receive it sooner than the stated turnaround times for that particular product, please contact customer service and know that a fee will be applied to the items rushed and expedited shipping may need to be applied depending on the shipping location.
All shipments going outside of the USA are subject to the duties, customs, handling and other fees. We are not responsible for the reimbursement of any fees assessed at the time of delivery.
Shipments that are ‘returned to sender’ or undeliverable are subject to additional shipping and handling costs.
Every product undergoes careful inspection prior to shipment. Please notify us of any damage within 7 days of receipt and we will arrange for a prompt repair or replacement.