Customer Service Coordinator Details

Job Description

The Customer Service Coordinator reports directly to the Operations Specialist and is responsible for acting as a liaison between the company and both its retail and wholesale customers. By supplying the highest level of service, the Customer Service Coordinator is a crucial position in building both the brand and the business.

Customer Service Coordinator responsibilities & duties include but are not limited to the following:

• • Build relationships with customers by answering inquiries via phone, email, or mail with a positive, upbeat attitude
• • Assist with placement of orders, refunds, or exchanges
• • Record payment information or other pertinent information such as addresses and phone numbers
• • Resolve product or service problems by clarifying the customer’s issue, determining the cause of the problem, researching the best solution to the problem, and following up to ensure resolution
• • Assist the sales team with establishing new wholesale accounts and placement of their orders
• • Call on wholesale accounts to ensure they are in stock on best selling items
• • Assist in setting up new collections and styles
• • Opportunity to grow into a Sales, Retail, or Ecommerce focused position

Requirements

The ideal candidate would possess:

• • B.S./B.A. Degree in related field.
• • Minimum of 1-2 years prior customer service, sales, or retail experience.
• • Demonstrated success in multitasking in an extremely fast paced work environment.
• • Excellent communication and organization skills; ability to interact at all levels within the organization.